Our Hourglass name and logo reflect our recognition that your time is precious and in particular time spent on holiday with friends and family. It is a time to relax and leave cares and worries behind you. We believe that your holiday experience starts from the time you choose to book with us through to the time that you leave and we will be with you all the way. We want your experience to be stress-free and our aim is for you to get the most out of your time with us. We have tried to ensure that everything we do creates the relaxing holiday you deserve. Whether it is high quality accommodation, high standards of cleanliness, advice on places of interest or our 48 hour notice refund policy, it is about making your holiday what you want it to be.